Rhulani Transfer & Tours Terms and Conditions
Rhulani Transfer & Tours
Website: www.rhulani-tours.co.za
Effective Date: June 2026
Welcome to Rhulani Transfer & Tours. These Terms and Conditions govern the use of our website and the booking and provision of our transfer, shuttle, tour and related travel services.
By making a booking with Rhulani Transfer & Tours, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
1. Services
Rhulani Transfer & Tours provides transportation and tourism-related services, which may include:
- Airport and hotel transfers
- Private transfers
- Shuttle services
- Group transportation
- Tours and excursions
- Organised trips and destinations
- Other transportation services agreed upon with the customer
Specific services, routes, dates, times, passenger numbers and prices will be confirmed at the time of booking.
2. Booking and Confirmation
A booking is considered confirmed once Rhulani Transfer & Tours has received the required booking information and, where applicable, the required deposit or full payment.
Customers are responsible for providing accurate information, including:
- Full name and contact details
- Number of passengers
- Pick-up location
- Drop-off location
- Date and time of travel
- Flight details, where applicable
- Tour or destination requirements
- Special requirements relating to passengers or luggage
Rhulani Transfer & Tours cannot be held responsible for delays, missed services or additional costs resulting from incorrect or incomplete information supplied by the customer.
3. Pricing and Payment
All prices will be communicated to the customer before confirmation of the booking.
Depending on the service, Rhulani Transfer & Tours may require:
- A deposit to secure the booking; or
- Full payment before the service date.
The applicable payment requirements will be communicated to the customer when the booking is made.
Additional charges may apply where the customer requests changes to the agreed itinerary, additional stops, additional waiting time, additional passengers or other services not included in the original quotation.
4. Cancellation by the Customer
Customers may cancel an advance booking by notifying Rhulani Transfer & Tours in writing.
Cancellation charges may apply depending on the amount of notice provided and the circumstances of the cancellation.
Where applicable, cancellation charges will be reasonable and will take into consideration factors including:
- The amount of notice provided;
- The nature of the service booked;
- Costs already incurred by Rhulani Transfer & Tours;
- Whether the booking can reasonably be resold or replaced; and
- Any other relevant circumstances.
The following cancellation guideline may apply unless otherwise agreed in writing:
| Cancellation Notice | Cancellation Charge |
|---|---|
| More than 14 days before service | Up to 10% |
| 7–14 days before service | Up to 25% |
| 3–6 days before service | Up to 50% |
| Less than 72 hours before service | Up to 75% |
| Same-day cancellation/no-show | Up to 100% |
These charges are guidelines and will be applied reasonably and in accordance with applicable South African consumer law.
Where a customer is unable to honour a booking because of the death or hospitalisation of the person for whom the booking was made, cancellation charges will be handled in accordance with applicable law.
5. Refund Policy
Where a customer is entitled to a refund, Rhulani Transfer & Tours will process the refund to the original payment method where reasonably possible.
Refunds will generally be processed within 7–14 business days after approval of the refund.
The time taken for the funds to reflect in the customer’s account may depend on the relevant bank or payment provider.
Where cancellation charges or other legitimate costs apply, these may be deducted from the amount refundable to the customer.
No refund will be payable for services that have already been fully provided, except where the customer has a legal right to a refund due to a failure by Rhulani Transfer & Tours to provide the agreed service.
6. Cancellation or Changes by Rhulani Transfer & Tours
Rhulani Transfer & Tours reserves the right to cancel, postpone, reschedule or modify a service where reasonably necessary due to circumstances including:
- Vehicle breakdown or mechanical failure;
- Driver unavailability;
- Severe weather conditions;
- Road closures;
- Traffic or accidents;
- Government restrictions;
- Safety concerns;
- Natural disasters;
- Civil unrest;
- Events beyond the reasonable control of the company; or
- Other circumstances that may make the planned service unsafe or impractical.
Where Rhulani Transfer & Tours cancels a booking for reasons within its control, the customer may be offered an alternative service, rescheduled booking or appropriate refund, depending on the circumstances.
Where cancellation occurs because of circumstances beyond the company’s reasonable control, Rhulani Transfer & Tours will work with the customer to find a reasonable alternative where possible.
7. Delivery and Provision of Services
Rhulani Transfer & Tours will make reasonable efforts to provide services on the agreed date, time and location.
Customers should be ready at the agreed collection point at least 15 minutes before the scheduled departure time, unless otherwise instructed.
For airport transfers, customers should provide accurate flight information so that reasonable arrangements can be made for flight delays or changes.
Estimated journey times are not guaranteed and may be affected by traffic, road conditions, weather, accidents, road closures or other circumstances outside the company’s control.
8. Waiting Time
Where a customer is not available at the agreed pick-up time, the driver may wait for a reasonable period.
Additional waiting charges may apply where the agreed waiting period is exceeded.
For airport arrivals, reasonable allowance may be made for immigration, baggage collection and airport procedures where the relevant flight information has been supplied in advance.
Customers who fail to arrive or make contact within a reasonable waiting period may be treated as a no-show, and the booking may be considered completed for cancellation purposes.
9. No-Show Policy
A no-show occurs where a customer fails to appear at the agreed pick-up location and does not provide reasonable notice to Rhulani Transfer & Tours.
No-show bookings may be subject to a charge of up to 100% of the booking value, depending on the circumstances and applicable consumer law.
10. Changes to Bookings
Customers should notify Rhulani Transfer & Tours as soon as possible if they wish to change:
- Travel dates;
- Pick-up or drop-off locations;
- Number of passengers;
- Travel times;
- Tour destinations; or
- Other booking details.
Changes are subject to availability and may result in additional charges.
A change to the date or service may be treated as a cancellation of the original booking and creation of a new booking where appropriate.
11. Passenger Responsibilities
Passengers are expected to:
- Follow reasonable instructions provided by the driver or tour representative;
- Behave respectfully towards drivers, staff and other passengers;
- Wear seatbelts where provided;
- Comply with applicable transport and safety regulations;
- Avoid damaging the vehicle;
- Not engage in unlawful or dangerous behaviour; and
- Ensure that children are appropriately supervised.
Rhulani Transfer & Tours reserves the right to refuse or terminate transportation where a passenger’s behaviour creates a safety risk to the driver, passengers or vehicle.
12. Luggage and Personal Belongings
Customers are responsible for ensuring that their luggage and personal belongings are properly secured.
Rhulani Transfer & Tours will take reasonable care of passengers’ belongings but cannot accept responsibility for items that are lost, stolen or left behind unless the loss results from the company’s negligence or other liability recognised by law.
Passengers should check the vehicle carefully before leaving it.
13. Vehicle Substitution
Rhulani Transfer & Tours may use an alternative vehicle or qualified service provider where reasonably necessary to fulfil a booking, provided that the replacement arrangement is reasonably suitable for the agreed service.
14. Delays
Rhulani Transfer & Tours will make reasonable efforts to operate services according to the agreed schedule.
However, the company will not be responsible for delays caused by circumstances outside its reasonable control, including traffic congestion, accidents, roadworks, weather conditions, road closures, security incidents or other unforeseen circumstances.
15. Tour Itineraries
Tour itineraries, destinations and activities may be changed where necessary because of weather, safety concerns, availability, road conditions, operational requirements or circumstances beyond the company’s reasonable control.
Where reasonably possible, Rhulani Transfer & Tours will provide an alternative arrangement of comparable value.
16. Customer Complaints
Customers who have a complaint regarding a service should contact Rhulani Transfer & Tours as soon as reasonably possible.
Complaints should include:
- Customer name;
- Booking reference, if applicable;
- Date of service;
- Description of the complaint; and
- Supporting information or documentation.
Rhulani Transfer & Tours will make reasonable efforts to investigate and resolve complaints fairly.
17. Limitation of Liability
Rhulani Transfer & Tours will take reasonable care in providing its services.
However, the company cannot be held responsible for losses, delays or additional expenses arising from circumstances outside its reasonable control.
Nothing in these Terms and Conditions is intended to exclude or limit any consumer right, guarantee, warranty or remedy that cannot lawfully be excluded or limited under South African law.
18. Website Information
Rhulani Transfer & Tours makes reasonable efforts to ensure that information published on its website is accurate and up to date.
However, prices, destinations, availability, vehicle specifications and service information may change without prior notice.
The information provided on the website does not constitute a guarantee that any particular vehicle, driver, route or tour will always be available.
19. Privacy
Rhulani Transfer & Tours may collect and process customer information required to provide its services, process bookings, communicate with customers and meet legal or operational requirements.
Personal information will be handled in accordance with applicable South African data protection and privacy legislation.
20. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising from the provision of services will, where possible, first be addressed through good-faith communication between Rhulani Transfer & Tours and the customer.
Nothing in these Terms and Conditions prevents a consumer from exercising any rights available to them under applicable South African law.
21. Amendments
Rhulani Transfer & Tours reserves the right to amend these Terms and Conditions when necessary.
The latest version published on the website will apply to future bookings. Changes will not affect rights that have already accrued under a confirmed booking unless permitted by law.
22. Contact Us
For bookings, cancellations, refunds, complaints or enquiries, please contact Rhulani Transfer & Tours through the contact details provided on the official website:
Website: www.rhulani-tours.co.za
Customers should retain their booking confirmation and proof of payment for future reference.
Important Notice
By making a booking with Rhulani Transfer & Tours, the customer confirms that they have had an opportunity to review these Terms and Conditions and agrees to comply with the applicable booking, payment, cancellation and service requirements.
Nothing in these Terms and Conditions is intended to remove, restrict or waive any rights afforded to consumers under the Consumer Protection Act, 2008, or any other applicable South African legislation.
